Accessibility statement for
This website is run by Penrose Surgery. We want as many people as possible to be able to use this website. For example, that means you should be able to:
change colours, contrast levels, and fonts
zoom in up to 300% without the text spilling off the screen
navigate most of the website using just a keyboard
navigate most of the website using speech recognition software
listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA, and VoiceOver)
We’ve also made the website text as simple as possible to understand.
AbilityNet has advice on making your device easier to use if you have a disability.
Feedback and contact information
If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording, or braille:
We’ll consider your request and get back to you in 14 days.
If you cannot view the map on our ‘contact us’ page, please call or email.
Reporting accessibility problems with this website
We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact:
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
Technical information about this website’s accessibility
Penrose Surgery Surgery is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.
Non-compliance with the accessibility regulations
Some users using certain screen reader software are unable to read the ‘selected’ state of some currently active links. We understand that this does not meet the WCAG 4.1.2 standard.
Some users using certain screen reader software are unable to announce the ‘same page link’ or ‘link open in new tab’ on some active links. We understand that this does not meet the WCAG 1.3.1 standard.
The map widget that is used on our ‘Contact Us’ page does not use a frame title. We understand that this does not meet the WCAG 2.4.2 standard.
When using the site at approximately 400% zoom on certain browsers, both a horizontal and vertical scroll bar will appear. We understand that this does not meet the WCAG 1.4.10 standard.
Some users using keyboard navigation may encounter some difficulties when using the date widget on our registration form on our home page. We understand that this does not meet the WCAG 2.4.3 standard
We plan to address these issues as soon as possible and are currently working hard with our website providers.
Preparation of this accessibility statement
This statement was prepared on 02/10/2020. It was last reviewed on 02/10/2020.
This website was last tested on 30/09/2020. The test was carried out by our own internal team with help from consultants.
If you wish to view the entire report please email us at