Welcome to our patient section
Please select an option below:
I have a question about medication
I would like some help with my repeat prescriptions, or a medication that's running out
I need a sick note or a letter / report
I need a sick note, medical certificate, GP letter, medical report, medical examination
I'm chasing up a result or a referral
I wanted an update on my test results, hospital referral or something similar
I would like to speak to a clinician
I've got some symptoms that are worrying me or I need help with my long term condition
Online: If you're registered to use Patient Access online, you can book an appointment online here.
Other: Alternatively, you can get in touch with us* on 020 7703 3677
Online consultation: To complete an AccuRx Online Consultation please click here
Please note, you may be requested by our team of trained care advisers for a brief description of your symptoms when making a booking. You may initially be booked in for a callback with a clinician to assess your condition. This system allows us to care for more patients and prioritise those most in need. Often, our clinicians can deal with your request there and then, saving the need for you to come in!
With regards to our pre-booked telephone appointments, our clinicians may only call once in the morning or afternoon of your appointment date, so please ensure you are ready for your appointment.
*Please note, if you need to make an appointment at the surgery and cannot use the phone please click here to request a GP nurse or any other appointment at the practice. Please provide your preferences and one of the team will email you back as soon as possible. Alternatively please feel free to come to the surgery any time where an induction hearing loop is always at reception to enable you to talk to one of the receptionists face to face. Penrose Surgery takes seriously its obligations under Equality Act 2010. If you need any special assistance please do not hesitate to get in touch with us so we can ensure that all reasonable adjustments are made to comply with the NHS England Accessible Standard 2016.
If you are unable to attend your appointment, please respond to your confirmation text with the word 'CANCEL'
or call our dedicated cancellation line: 020 7358 6448.
Repeated failure to attend appointments may result in removal from the practice list.
Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible.
You should only request a home visit if you are housebound or are too ill to visit the practice. Our clinical team will only visit you at home if they assess that your medical condition requires it. They may also refer you to external visiting services.
Please bear this in mind and please be prepared to provide suitable details to enable the team to schedule house calls.
Unfortunately, our clinicians aren't able to make home visits outside of our catchment area and so if that is required/becomes a requirement, we may discuss what's best for your care (which may include registration with a more local practice).
Click here to view our catchment area
Common ailments can often be treated by yourself at home using medicines that are available over the counter from your local pharmacy or supermarket.
NHS UK have advice on their website and your local pharmacist can also advise you on minor illnesses.
COVID Recovery: Recovering from COVID-19? Find help and advice here.
Unfortunately, we are unable to accept prescription requests by telephone,
If you have already registered with Patient Access Online you can request your medication here.
Alternatively, please fill in the form below.
Is your request for a note related to coronavirus?
Please go to the NHS 111 site to process your query
Have you been sick for more than 7 days?
I am looking for a...
If you have been off work for < 28 days you can self-certify i.e. you do not need a GP sick note. To learn more, click here
Please complete the form below.
Alternatively, please for advice on returning to work see here.
Please complete the form below.
If you have already registered with Patient Access Online you can view your results / referral here.
Alternatively, please fill in the form below.