Appointments

You can contact us by telephone anytime between 08:00 and 18:30 Monday to Friday to book an appointment.

You can also book appointments online via the link below. You must register with the surgery to use this service.

Access the online appointment system


GP Preferences

Patients are given the choice to select which doctor they want to see (subject to availability) – please inform reception at the time of booking an appointment. Please bear in mind that not all doctors are present on any given day.


GP Appointments

Appointment times are as follows:

  • Monday: 08.30-12.00 and 15.30-18.00
  • Tuesday: 08.30-12.00 and 15.30-18.00
  • Wednesday: 08.30-12.00 and 15.30-18.00
  • Thursday: 08.30-12.00 and 15.30-18.00
  • Friday: 08.30-12.00 and 15.30-18.00
  • Saturday: 08.30-12.00

Private Letters and Medical Reports

If you are booking an appointment with the GP or Nurse for a Private Letter or a Medical report, please discuss your request with our reception team first. GPs do not process private letters and medical reports during their clinical sessions.

Your request will be rejected if you approach GPs directly for private letters during clinical appointments and this will cause further delays to your application.

To request private letters or reports, please ask our reception team for the correct procedure and complete the relevant form.


Late Evening or Weekend Appointments

If you require a late evening appointment or weekend appointment with a GP or Nurse, we can arrange this at nearest the Extended Primary care service Hub.

Hub Clinicians will have access to your medical records from Penrose Surgery. Please contact us on 02077033677 to book this appointment.

Extended primary care hub opening hours: 08.00-20.00, seven days a week, including bank holidays

Address: Spa Medical Centre, 50 Old Jamaica Road, London, SE16 4BN


Consultations by Appointment Only

We are aiming to ensure that routine appointments wait no more than 4 working days. If your condition is urgent, please inform the reception staff. Patients seen urgently cannot be guaranteed their choice of time or doctor. An urgent condition is one that cannot be reasonably expected to wait until the next routine appointment. Only one patient per appointment.


Chaperones

During your appointment with a doctor or nurse, you are welcome to ask for a chaperone.  This will usually be one of the nursing team, however, if a nurse is unavailable another staff member can chaperone with your agreement.


Cancelling an Appointment

If you are unable to attend your appointment, please cancel by calling our dedicated cancellation line: 0208 318 7090. Repeated failure to attend appointments may result in removal from the practice list.  Even if you haven’t been to the surgery for over 3 years, you will be offered an appointment as usual irrespective of your age.